Customer support agents
Answer the questions your team gets fifty times a week — opening hours, pricing, availability, policies, directions — instantly and consistently, in the languages your customers use.
AI Agents
Conversational agents that work your front desk, around the clock
Most organizations lose enquiries in the gap between a customer asking a question and a human being available to answer it. An AI agent closes that gap. We build agents trained on your services, prices, hours and policies — answering on your website, on WhatsApp and over SMS, capturing the details you need and handing off to a person when the conversation warrants it.
Capabilities
What this service covers
Booking & scheduling assistants
Take appointments directly in the conversation, check real availability against your calendar, confirm by message, and send reminders that measurably cut no-shows.
Lead qualification agents
Greet a visitor, ask the qualifying questions your sales process needs, capture contact details, and route the qualified lead to the right person or CRM record.
WhatsApp & SMS agents
Meet customers on the channel they already use. Official WhatsApp Business API integration with template messages, media, and full conversation history.
Voice & calling agents
An agent that answers your phone. It greets the caller, answers common questions, takes bookings and captures a message when you cannot pick up — then sends you the transcript. For businesses losing calls after hours or during busy periods.
Knowledge-grounded answers
Retrieval-augmented generation over your own documents, so the agent answers from your actual policies and product data rather than inventing an answer.
Guardrails & human handoff
Clear boundaries on what the agent may say, refusal behaviour for anything sensitive, and a clean escalation path to a human with the full transcript attached.
Deliverables
What you actually receive
Every engagement is scoped in writing before it starts. A typical AI Agents engagement includes the following — adjusted to what your organization genuinely needs.
- Agent design workshop and conversation-flow map
- Trained agent grounded in your documents and service catalogue
- Website chat widget matched to your brand
- WhatsApp Business API and/or SMS channel setup
- Voice agent with a dedicated phone number, where required
- Calendar, CRM and email integrations
- Escalation rules and human-handoff configuration
- Analytics dashboard: conversations, resolutions, captured leads
- Team training session and written operating guide
- Ongoing tuning and monitoring under a support agreement
Proof of work
Our Process
How we deliver it
A predictable sequence with a clear decision point at each stage — so you always know where the project stands.
1
Discovery
We review the questions your team actually receives — from inbox, phone notes and social messages — and identify what is worth automating.
2
Design
We map the conversation: what the agent handles, what it must never attempt, and exactly when it hands over to a person.
3
Build & train
We ground the agent in your documents, connect your calendar and CRM, and tune tone so it sounds like your organization.
4
Test
We run real historical enquiries through the agent and correct every wrong answer before a single customer sees it.
5
Launch & tune
We go live, watch real conversations closely for the first weeks, and keep improving accuracy from genuine usage.
Questions
Frequently asked
Will the agent make things up?
We ground answers in your own documents and constrain the agent to that material, so it answers from your policies rather than from general knowledge. Where it does not know, it says so and offers to connect the customer to a person. We test this deliberately before launch.
What happens when a customer wants a human?
The agent hands over immediately and passes the full transcript to your team by email, WhatsApp or your CRM, so nobody has to repeat themselves.
Which languages are supported?
The underlying models handle major world languages well, including English and French. We test the specific languages your customers use before launch.
Do we need to replace our current website?
No. The chat widget drops into any existing site with a single script tag — WordPress, Wix, Webflow, Shopify or custom.
How does a calling agent handle something it cannot answer?
The same way a good receptionist does: it takes a message, captures the caller's number and reason for calling, tells them when to expect a call back, and sends you the transcript immediately. Where you want it, it can transfer the call to a real person instead.
Related
Other services
Let’s Talk
Ready to build something that actually moves your business?
Tell us what you are trying to achieve. We will come back with a clear scope, a realistic timeline, and a fixed quote — at no cost and with no obligation.
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